Support Services
The SHED journey begins with establishing a robust groundwork through the Support phase, which focuses on building a solid foundation through strategic assessments and customized solutions.
01
Human Capital
Development
Develops overarching HR strategies that align with business objectives, optimizing human capital use
Advises on refining all HR processes to enhance the employee lifecycle management, crucial in customer-centric industries like hospitality
Links employee performance management directly with operational KPIs, essential for maintaining service excellence in hospitality
Creates specific competency frameworks that cater to the unique skills required in hospitality and tourism
Developing strategies to manage the human and operational impacts of changes, ensuring smooth transitions and minimizing disruption
02
Governance, Risk, &
Compliance (GRC)
Identifies and strategizes mitigation for risks specific to the hospitality and tourism sectors, such as seasonal demand fluctuations and international regulatory compliance
Ensures adherence to both global and local regulations that impact hospitality operations, from health and safety to employment laws
Structures governance frameworks that support ethical practices and decision-making in fast-paced tourism environments
03
Strategic
Development
Analyzing the organization’s current practices to ensure they support long-term growth without compromising environmental, social, or economic sustainability
Providing expert advice to help organizations align their strategic objectives with operational capabilities, ensuring they are prepared for scalable growth
Optimizes service delivery and operational efficiency, critical in the hospitality sector for guest satisfaction
04
Hospitality &
Tourism Consulting
Designs strategies to capture new tourism trends, enhance tourist engagement, and increase destination attractiveness
Offers advice on improving hotel operations, enhancing guest experiences, and integrating technology for streamlined service delivery
Develops strategies for implementing sustainable practices that attract eco-conscious travelers and comply with global sustainability standards